Freight & Transportation

Teams BPO supports freight and transportation operations across dispatch, shipment status, exceptions, customer and carrier coordination. Teams are organized around operating hours, shipment volumes, exception types and communication requirements across freight and transportation workflows.

Teams BPO supports transportation and logistics operations including dispatch coordination, shipment administration and exception handling.

Operations that can be supported

Teams BPO can support:

• Dispatch support
• Delivery exception handling
• Carrier and shipper support
• Driver support
• Last-mile support
• Shipment tracking
• Proof-of-delivery follow-up
• Fleet coordination

Operational support

Teams BPO supports freight and transportation companies across dispatch, shipment status, carrier and driver communication, customer updates and exception follow-up.

Managed delivery

Teams BPO provides logistics operations teams supported by team leadership, QA and performance reporting. Coverage can be aligned to dispatch windows, shipment volumes and exception activity.

Measures that matter

Typical operating measures may include:

• On-time resolution
• Exception aging
• Contact response time
• Shipment visibility
• Dispatch SLA
• Proof-of-delivery completion
• Backlog age

Common reasons to outsource

Freight and transportation businesses use operating partners to extend coverage, manage exception volumes, improve communication and add capacity for recurring dispatch and shipment workflows.

Start with a specific workflow

Programs can begin with dispatch support, tracking or exception management and expand into adjacent coordination workflows as volumes require.