Teams BPO supports freight and transportation operations across dispatch, shipment status, exceptions, customer and carrier coordination. Teams are organized around operating hours, shipment volumes, exception types and communication requirements across freight and transportation workflows.
Teams BPO supports transportation and logistics operations including dispatch coordination, shipment administration and exception handling.
Operations that can be supported
Teams BPO can support:
- Dispatch support
- Delivery exception handling
- Carrier and shipper support
- Driver support
- Last-mile support
- Shipment tracking
- Proof-of-delivery follow-up
- Fleet coordination
Operational support
Teams BPO supports freight and transportation companies across dispatch, shipment status, carrier and driver communication, customer updates and exception follow-up.
Managed delivery
Teams BPO provides logistics operations teams supported by team leadership, QA and performance reporting. Coverage can be aligned to dispatch windows, shipment volumes and exception activity.
Measures that matter
Typical operating measures may include:
- On-time resolution
- Exception aging
- Contact response time
- Shipment visibility
- Dispatch SLA
- Proof-of-delivery completion
- Backlog age
Common reasons to outsource
Freight and transportation businesses use operating partners to extend coverage, manage exception volumes, improve communication and add capacity for recurring dispatch and shipment workflows.
Start with a specific workflow
Programs can begin with dispatch support, tracking or exception management and expand into adjacent coordination workflows as volumes require.