Core & Company

Business Operations Services

Managed customer, technical and back-office operations organized around specific workflows rather than generic headcount.

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Back Office

Services organized around operational requirements

Teams BPO structures services around the work a client needs to run: customer enquiries, DME intake, prior authorization administration, fraud review, chargebacks, technical support, order management, finance processing and other recurring queues.

Each engagement defines the scope, systems, service levels, quality standards and escalation paths required for the work. This allows buyers to evaluate a specific operating model rather than a broad outsourcing category.

Service groups

Customer experience and omnichannel support
Technical support and help desk
Back-office and order operations
Healthcare and DME/HME administration
Fraud, payments and risk operations
Ecommerce and marketplace operations
SaaS and technology support
Trust and safety operations
Logistics, mobility and transportation support
Finance and accounting operations
AI-assisted human operations

How delivery is managed

Teams BPO provides the operating layer around the workforce: recruitment, training, supervision, workforce planning, QA, reporting and continuous process management. Explore the individual service pages to define the workflow, role profile and performance measures relevant to your operation.

Customer Experience Outsourcing

Managed customer operations across voice, email, chat and related service workflows, supported by structured training, quality management and operational reporting.

Technical Support Outsourcing

Managed technical support operations covering ticket triage, first-line troubleshooting, product guidance and escalation with defined process controls, quality management and operational reporting.

Back Office Operations

Managed structured back-office work including case administration, data processing, order support and document review with defined process controls, quality management and operational reporting.

Healthcare Operations Outsourcing

Managed healthcare operations across intake, verification, authorization support, documentation, billing and follow-up with trained teams, QA and performance reporting.

Fraud, Payments & Risk Operations

Managed manual fraud review, payment-risk operations, disputes, chargebacks and quality management with defined process controls, quality management and operational reporting.

Ecommerce Operations Outsourcing

Managed ecommerce operations across customer care, order administration, order status, returns and refunds with defined process controls, quality management and operational reporting.

SaaS & Technology Operations

Managed customer and technical operations for SaaS and technology businesses with defined process controls, quality management and operational reporting.

Trust & Safety Outsourcing

Managed policy-driven trust and safety operations for marketplaces and digital platforms with defined process controls, quality management and operational reporting.

Logistics, Mobility & Travel Operations

Managed logistics, mobility and transportation support across dispatch, shipment administration, status updates and exception workflows, with quality management and operational reporting.

Finance & Accounting Operations Outsourcing

Managed finance operations covering AP, AR, invoice processing, payment posting, reconciliations and account administration with defined process controls, quality management and operational reporting.

AI + Human Operations

Managed AI-assisted business operations that combine automation with accountable human review with defined process controls, quality management and operational reporting.

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