From role profile to managed team

Outsourcing a role is more than hiring an individual. Teams BPO defines the required experience, training, coverage and quality standards, then provides the team leadership, workforce support and performance management needed to run the function consistently.

Roles we support

Teams BPO builds teams across customer support, technical support, healthcare administration, fraud and payments, ecommerce and marketplace operations. Current role profiles include customer support representatives, technical support representatives, referral intake specialists, insurance verification specialists, prior authorization specialists, medical billing specialists, fraud analysts, chargeback specialists, marketplace integrity analysts and ecommerce support agents.

What the operating model adds

  • Recruiting against a defined role profile
  • Process and system training
  • Team leadership and workforce management
  • Quality assurance and calibration
  • Performance reporting and coaching
  • Clear responsibilities and escalation paths

Use the role pages to review responsibilities, common performance measures and the operating environment associated with each position.