At a glance
Teams BPO supports finance operations covering AP, AR, invoice processing, payment posting, reconciliations and account administration through managed teams aligned to client procedures, service levels and escalation requirements.
Teams BPO supports finance operations covering AP, AR, invoice processing, payment posting, reconciliations and account administration. The service group is designed for finance, accounting and shared-services leaders that want to move defined operational work into a managed delivery model with clear accountability and performance measures.
Teams BPO supports finance operations including accounts payable and receivable administration, invoice processing, payment posting and reconciliations.
Finance workflows
Finance operations support can include:
- Accounts payable support
- Accounts receivable support
- Invoice processing
- Billing operations
- Cash application
- Payment posting
- Reconciliation support
- Order-to-cash administration
Delivery model
Teams BPO provides finance operations teams, team leadership, QA and reporting for recurring transaction-processing workflows. Work can be organized by transaction type, aging, priority and cycle-time requirements.
Performance management
Finance operations are typically measured across accuracy, cycle time, backlog and exception rates. Measures can include:
- Invoice accuracy
- Processing turnaround
- Unapplied cash aging
- Reconciliation exceptions
- DSO support metrics
- Backlog age
- Rework rate
Performance reviews should consider processing accuracy, aging, turnaround and unresolved exceptions together.
Technology in the workflow
Workflow and accounting tools can automate routine matching, routing and data capture. Teams focus on accuracy, exceptions and completion.
When this model fits
This model is suited to recurring transaction-processing work with consistent inputs and measurable volumes.
Building the right team
Teams can be structured around transaction volumes, cycle times and process complexity, with training, supervision and QA aligned to the finance workflow.