At a glance
This case study describes how Teams BPO supported a digital commerce and payments business with chargeback and dispute administration.
Client environment
A digital commerce and payments business required additional capacity for chargeback and dispute operations.
Business requirement
The organization needed support managing case intake, documentation, deadlines and status updates across a recurring dispute workload.
Services provided
- Case intake and classification
- Evidence administration
- Deadline tracking
- Case-status updates
- Exception escalation
Delivery model
Teams BPO provided a structured operations team supported by team leadership, QA and routine performance reporting. Work was organized around case deadlines, documentation requirements and backlog visibility.
Operational value
The model added capacity for recurring dispute administration and improved visibility over case status, aging and deadlines.
What this demonstrates
The case shows how a managed operations team can support high-volume chargeback and dispute administration.
Discuss a similar operating requirement with Teams BPO.
Related services and insights
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Managed manual transaction review for risk, fraud or policy exceptions that require documented human assessment with defined process controls, quality.
Chargeback Management Outsourcing
Managed chargeback operations covering intake, classification, evidence preparation, deadline management and status tracking with defined process.