Client environment

A digital commerce and payments business required additional capacity for chargeback and dispute operations.

Business requirement

The organization needed support managing case intake, documentation, deadlines and status updates across a recurring dispute workload.

Services provided

  • Case intake and classification
  • Evidence administration
  • Deadline tracking
  • Case-status updates
  • Exception escalation

Delivery model

Teams BPO provided a structured operations team supported by team leadership, QA and routine performance reporting. Work was organized around case deadlines, documentation requirements and backlog visibility.

Operational value

The model added capacity for recurring dispute administration and improved visibility over case status, aging and deadlines.

What this demonstrates

The case shows how a managed operations team can support high-volume chargeback and dispute administration.

Discuss a similar operating requirement with Teams BPO.