Teams BPO provides dispatch support across assignment coordination, shipment status, driver or carrier communication and exception handling. The service is structured for logistics, transportation, mobility and operations leaders that need additional operating capacity while maintaining visibility into service quality and performance.
Teams BPO supports transportation and logistics operations including dispatch coordination, shipment administration and exception handling.
Dispatch support services
Operations support can include:
- Monitor work or delivery queues
- Assign or support dispatch actions under client rules
- Communicate with drivers or field teams
- Manage changes
- Document exceptions
- Escalate service risks
Delivery model
Teams BPO provides operations teams, team leadership, QA and reporting for logistics, dispatch and exception-management workflows. Coverage can be aligned to shipment volumes, operating hours and the communication needs of the operation.
Performance management
Logistics operations can be tracked through responsiveness, exception aging, completion and service quality. Measures can include:
- Dispatch SLA
- Response time
- Exception turnaround
- On-time completion
- Quality score
- Resolution time
- Rebooking turnaround
Reviews should consider exception volume, resolution time, backlog and communication quality together.
Technology in the workflow
Dispatch, tracking and workflow tools can improve visibility and automate routine updates. Teams focus on exceptions, coordination and follow-up.
When this model fits
This model works well for recurring dispatch, shipment and exception-management workloads that require consistent coverage and follow-up.
Building the right team
Teams can be structured around operating hours, shipment volumes, exception types and communication channels, supported by team leadership and QA.